Interior of Airbus A350's Delta One suite during a media event at Hartsfield-Jackson. HYOSUB SHIN / HSHIN@AJC.COM
Photo: HYOSUB SHIN / AJC
Photo: HYOSUB SHIN / AJC

Delta allows seat upgrades with miles via website

Delta Air Lines says it now allows passengers to buy upgrades using miles via its website.

One of the targets for the change are business travelers whose corporate policies don’t allow them to book first class or other premium seats -- but they may want to be able to use their miles to pay for an upgrade after booking their work travel.

Previously, frequent fliers who booked a flight and later wanted to upgrade with miles had to call reservations, but now they can make the change on Delta.com after booking.

The option is subject to availability and only possible for flights operated by Delta, rather than by its partner carriers.

Atlanta-based Delta said it plans to make the mileage upgrades possible via its app in early 2019.

It’s part of a shift by Delta away from giving out free upgrades to frequent fliers based on their status.

Airlines also get a benefit when passengers burn their miles and use the frequent flier program more.

The shift to a bigger focus on selling first class seats has irked frequent fliers who see free upgrades as one of their biggest perks in return for their loyalty. When more first class seats are sold, it decreases the chances for free upgrades based on status.

Separately, Delta is testing the sale of basic economy tickets for miles on certain routes, including flights from Charleston to the rest of the United States and Canada, and travel between Minneapolis and Phoenix.

However, basic economy tickets cannot be upgraded or changed and do not get a seat assignment until after check-in.

Delta often aims to “upsell” passengers from basic economy to a pricier fare.

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About the Author

Kelly Yamanouchi
Kelly Yamanouchi
Business reporter Kelly Yamanouchi covers airlines and the airport.
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