Business
Business

Could video chats improve airline customer service?

ajc.com

Credit: Kelly Yamanouchi

Credit: Kelly Yamanouchi

By
Aug 22, 2017

Delta Air Lines is testing a system for passengers at the airport to video chat with reservations agents.

The pilot project involves five interactive digital screens with phones installed at Ronald Reagan Washington National Airport. Delta customers can pick up a phone and start a video chat to change flights or share "feedback."

Atlanta-based Delta says it's the first test of its kind for U.S. airlines.

The airline said it will review the test at Reagan National to see if it "creates a better engagement opportunity for the customer" and get employee feedback for improvements.

-- Stay up to date on the latest news on Atlanta airline travel by following  Atlanta Airport News Now on Facebook.

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Now you can board a Delta flight with your fingerprints: Technology launched at Reagan National At Ronald Reagan Washington National Airport, Delta customers can pick up a phone and start a video chat to change flights or share feedback.

About the Author

As business team lead, Kelly Yamanouchi edits and writes business stories. She graduated from Harvard and has a master's degree from Northwestern.

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