In surveys conducted this spring by the Carl Vinson Institute of Government, Peachtree Corners’ customers applying for building permits and business licenses received high marks. The purpose of the survey was to identify the strengths of the licensing process and overall customer service as well as identifying avenues to improve service.
The survey results showed that 94 to 97 percent of those surveyed in both building and licensing responded favorably in their respective categories.
Those responding to the business license department survey were asked to provide an overall rating of satisfaction using excellent, good, fair, poor and very poor categories: 55.5 percent gave a rating of excellent. And 56 percent of the respondents for the building department rated the overall service experience as excellent.
Business Licensing was measured for promptness, courtesy, length of time for application processing, satisfactory service provision, and knowledge and professionalism of the staff. The Building Department was assessed for promptness, courtesy, reasonableness of time for applications and inspections, satisfactory service provision, and knowledge and professionalism of the staff.
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