East Point’s Customer Care Drive Thru set to reopen

The city of East Point has announced that the Customer Care Drive Thru is scheduled to reopen on Oct. 27.

• Several upgrades have been added to enhance the customer experience:
• Installation of new ADA doors to better serve individuals with disabilities.
• Addition of a voice enhancement system (speakers) in all windows on the Front-Line for more effective communication between employees and customers.
• Handicap station (window) to better serve persons with disabilities.
• The addition of three Customer Care Specialists to the lobby.
• Monitors have been installed in the Call Center to track the volume of calls received, handled and average wait times.