Local News
East Point’s Customer Care Drive Thru set to reopen

The East Point Customer Care Drive Thru is set to reopen on Oct. 27. CONTRIBUTED
The city of East Point has announced that the Customer Care Drive Thru is scheduled to reopen on Oct. 27.
- Several upgrades have been added to enhance the customer experience:
- Installation of new ADA doors to better serve individuals with disabilities.
- Addition of a voice enhancement system (speakers) in all windows on the Front-Line for more effective communication between employees and customers.
- Handicap station (window) to better serve persons with disabilities.
- The addition of three Customer Care Specialists to the lobby.
- Monitors have been installed in the Call Center to track the volume of calls received, handled and average wait times.
Information: www.eastpointcity.org/customer-care

