Business
Business

SunTrust online banking experiencing problems

By Arielle Kass
May 18, 2012

SunTrust is experiencing intermittent technical issues that have left its online banking and some other products unavailable since Friday morning.

Earlier in the week, customers at the Atlanta bank were unable to pay their bills online. A spokesman for SunTrust, Mike McCoy, said in an e-mail that the two issues were not related.

McCoy would not elaborate as to exactly how many of the bank's systems might be disrupted, but said it was a result of an unforeseen technical issue. On Facebook and Twitter, customers complained of mobile applications and computers that were down.

In posts to those sites, SunTrust told customers that the issues had been resolved, but McCoy said later in the day that the availability of access had been intermittent. The bill pay issue, which affected customers Tuesday and Wednesday, has been resolved, McCoy said.

The bank is "working diligently" to fix the problem, he said, but would not share more details about what exactly had been affected, or how.

About the Author

Arielle Kass covers Gwinnett County for The Atlanta Journal-Constitution. She started at the paper in 2010, and has covered business and local government beats around metro Atlanta. Arielle is a graduate of Emory University.

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