Index scores on a 1,000-point scale
Traditional carriers
- Alaska Airlines 717
- Delta Air Lines 682
- Air Canada 671
- American Airlines 660
- United Airlines 641
- US Airways 630
Low-cost carriers
- JetBlue Airways 787
- Southwest Airlines 770
- WestJet 714
- Frontier Airlines 708
- AirTran Airways 705
Source: J.D. Power & Associates 2013 North American Airline Satisfaction Study, published by J.D. Power & Associates
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