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Airline satisfaction ratings

Delta and most of the big airlines in its category still scored lower than all of the airlines in the low-cost carrier category, including Southwest Airlines and AirTran Airways.

Combined ShapeCaption
Delta and most of the big airlines in its category still scored lower than all of the airlines in the low-cost carrier category, including Southwest Airlines and AirTran Airways.

Business
May 15, 2013

Index scores on a 1,000-point scale

Traditional carriers

  1. Alaska Airlines 717
  2. Delta Air Lines 682
  3. Air Canada 671
  4. American Airlines 660
  5. United Airlines 641
  6. US Airways 630 

Low-cost carriers

  1. JetBlue Airways 787
  2. Southwest Airlines 770
  3. WestJet 714
  4. Frontier Airlines 708
  5. AirTran Airways 705
Source: J.D. Power & Associates 2013 North American Airline Satisfaction Study, published by J.D. Power & Associates

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