Drift Fish House & Oyster Bar: Masters of the art of service
The front-of-house staff at Drift Fish House & Oyster Bar practices the art of hospitality.
“You compare it to someone coming into your home: You open doors for people, give them something to drink. On the way out, you don’t wave goodbye from the sofa,” said Jason Raymond, Drift’s general manager and director of operations.
His team adheres to an unobtrusive style of service.
<<Video: What makes Drift's service so special?
“I don’t care if you serve from the left or right, just never interrupt the guest. You never want to break up a conversation.”
Other details include offering purse hooks, writing a personalized note to people celebrating special occasions, replacing a dropped napkin with a fresh one and keeping notes on diner preferences.
“It doesn’t cost us a cent. It just takes effort,” Raymond said.
Drift Fish House & Oyster Bar, 4475 Roswell Road, Marietta. 770-635-7641, driftoysterbar.com.
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About the Author
Ligaya Figueras is the AJC's senior editor for Food & Dining. Prior to joining the AJC in 2015, she was the executive editor for St. Louis-based culinary magazine Sauce. She has worked in the publishing industry since 1999 and holds degrees from St. Louis University and the University of Michigan.
