The Starbucks employee who made the 911 call that led to the arrest of two black men at a Philadelphia location, sparking furious charges of racism and calls to protest and boycott, is no longer with the company.
The company's president and CEO didn't discuss what actions employees involved might face during a Monday morning appearance on "Good Morning America."
"It's easy for me to point blame to one person in this incident. My responsibility is to look more broadly, just to ensure this never happens again," Kevin Johnson said. "I've been very focused on understanding what guidelines and what training ever let this happen. What happened was wrong, and we will fix it."
Within hours of his appearance, Philly.com reported that the employee involved had parted ways with the company as the result of a "mutual" decision.
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Meanwhile, protesters descended upon the store to express their outrage: