One of them estimates that 30 percent of franchises are insolvent.

They cite frustration with the company over bloated menus and a lack of direction, saying the company is jumping from one failed initiative to another.

They say the chain is trying to be too many things to too many people and don't think it's a good strategy to try to compete with more upscale chains like Five Guys and Chipotle.

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Inventor Lonnie Johnson stands with his Super Soaker water guns at JTEC Energy on Wednesday, Oct. 29, 2025, in Atlanta. Johnson, a former NASA engineer, is currently working on a new energy technology through his company’s JTEC device that turns thermal heat into usable energy. (Natrice Miller/AJC)