One of them estimates that 30 percent of franchises are insolvent.

They cite frustration with the company over bloated menus and a lack of direction, saying the company is jumping from one failed initiative to another.

They say the chain is trying to be too many things to too many people and don't think it's a good strategy to try to compete with more upscale chains like Five Guys and Chipotle.

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Fans celebrate in the stands after Cape Verde defeated Eswatini in a World Cup qualifying soccer match at Estádio Nacional in Praia, Cape Verde, Monday, Oct. 13, 2025, to clinch their qualification for the 2026 World Cup. (Cristiano Barbosa/AP)

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