Update: Live Nation has established a website regarding their ticket refund plan.
Concert promoters Live Nation and AEG Presents have announced plans to provide fans with ticket refunds for shows that have been canceled or rescheduled because of COVID-19.
Starting May 1, both companies will roll out options, including refunds, increased ticket credit or simply retaining already-purchased tickets.
With Live Nation shows, fans will begin to receive emails from Ticketmaster (which the concert promoter owns) with information about new concert dates and an option for a full refund, including fees.
For canceled shows: fans will automatically receive a refund. If the concert was to be held at a Live Nation venue, patrons will also have 30 days to opt in to receive a refund as a 150 percent credit to use toward a future Live Nation concert.
For rescheduled and postponed shows: Tickets will automatically be valid for a new concert date, unless the ticketholder opts for a refund within 30 days of the new show date being announced. If you’re holding tickets to a postponed concert, you can select a refund option once the new date is announced. If 60 days has passed since the show was postponed and no rescheduled date has been announced, a 30-day window for refunds will open at that time.
Another choice – ticketholders can also donate proceeds from refunds to Live Nation’s “Hero Nation” program, which will give concert tickets to health care workers (the value of each donation will be matched by the promoter).
Live Nation and Ticketmaster have location-specific pages available to check the status of upcoming events.
According to Billboard, Ticketmaster has 55,000 events on its platform. About 12,000 have been canceled and fans have been issued refunds.
With AEG-promoted concerts, beginning May 1, a 30-day window will also be available for fans to receive refunds for concerts that have been rescheduled. According to a letter circulated among music agents and reported by the New York Times, ticketholders will also have the option of donating ticket refunds to a charity to be determined, but possibly MusiCares.