Messages at VA’s Atlanta office refer to sending people to ‘the ovens’

The VA’s Health Eligibility Center in Atlanta processes applications for health care access in the VA system, but the center has failed to fix a backlog of hundreds of thousands of applications, an AJC investigation found. HYOSUB SHIN / HSHIN@AJC.COM

By Brad Schrade

Aug 15, 2017

The head of VA’s national health care enrollment office in Atlanta exchanged a series of unprofessional and racially charged instant messages with another VA employee who joked that he wanted to send hippies to “the ovens.”

The exchanges raise new doubts about the leadership of the enrollment system that serves millions of veterans nationwide, and comes on the heels of a critical audit.

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