Multiple people have reported receiving an order of hollow mozzarella sticks this month, which is when the new product debuted nationwide.

It’s not clear how widespread the issue is, as others reported being satisfied with their order.

McDonald's has apologized for the hollow mozzarella sticks, according to a statement obtained by NBC News. The company believes the cheese melted out during the baking process, and it is working to correct the issue.

Check out the photos of the hollow cheese sticks below, posted on Twitter by disappointed customers.

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Travis Kelley, executive vice president of technology at Cordele-based farm equipment supplier Ag Technologies, demonstrates technology from Duluth-based AGCO Corp,  Monday, Sept. 8, 2025. (Miguel Martinez/AJC)

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A native of Columbus and a fine arts graduate of Clark Atlanta, Amy Sherald was chosen as the official portrait artist of former first lady Michelle Obama. On the same week that the portrait was unveiled at the Smithsonian National Portrait Gallery, it was also announced that Sherald was awarded the High Museum's 2018 David C. Driskell Prize. (Andrew Harnik/AP)

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