Multiple people have reported receiving an order of hollow mozzarella sticks this month, which is when the new product debuted nationwide.

It’s not clear how widespread the issue is, as others reported being satisfied with their order.

McDonald's has apologized for the hollow mozzarella sticks, according to a statement obtained by NBC News. The company believes the cheese melted out during the baking process, and it is working to correct the issue.

Check out the photos of the hollow cheese sticks below, posted on Twitter by disappointed customers.

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Postcard depicting the predecessor to Hartsfield-Jackson Atlanta International Airport: Candler Field, c. 1927. The city signed a lease with Asa Candler to open the airfield in 1925. (Kenan Research Center at the Atlanta History Center)

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Managing Partner at Atlantica Properties, Darion Dunn (center) talks with Atlanta Mayor Andre Dickens during a tour following the ribbon cutting of Waterworks Village as part of the third phase of the city’s Rapid Housing Initiative on Wednesday, Dec. 3, 2025.
(Miguel Martinez/AJC)

Credit: Miguel Martinez-Jimenez