Multiple people have reported receiving an order of hollow mozzarella sticks this month, which is when the new product debuted nationwide.

It’s not clear how widespread the issue is, as others reported being satisfied with their order.

McDonald's has apologized for the hollow mozzarella sticks, according to a statement obtained by NBC News. The company believes the cheese melted out during the baking process, and it is working to correct the issue.

Check out the photos of the hollow cheese sticks below, posted on Twitter by disappointed customers.

About the Author

Keep Reading

A view of southern yellow pine trees at a tree farm in Swainsboro on Friday, September 26, 2025. (Arvin Temkar/AJC)

Credit: arvin.temkar@ajc.com

Featured

Mathew Palmer, a former Delta Air Lines employee, at his home in Atlanta on Thursday, Oct. 9, 2025.  Palmer was fired less than two weeks after writing a post on social media about the assassination of conservative activist Charlie Kirk. (Natrice Miller/AJC)