United Airlines will offer compensation to all passengers aboard Sunday’s Flight 3411 from Chicago to Louisville, Kentucky, the airline announced Wednesday.
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“All customers on Flight 3411 from Sunday, April 9, are receiving compensation for the cost of their tickets,” the airline said in a statement.
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The airline made headlines this week after passengers filmed and voiced outrage over an incident in which David Dao, a 69-year-old physician aboard flight 3411, was dragged off the plane after refusing to deplane. United Airlines officials had selected Dao as one of four passengers who would be re-accommodated on a later flight. United had fully booked the flight but needed to provide seats for four airline employees who needed to get to Louisville for work.
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The announcement about compensating passengers came the same day United CEO Oscar Munoz apologized on national television for the airline’s role in the incident.
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“This will never happen again,” Munoz said Wednesday on “Good Morning America.” “We are not going to put a law enforcement official onto a plane to take them off … to remove a booked, paid, seated passenger; we can’t do that.”
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Munoz, who at one point described Dao as disruptive and belligerent, has released multiple statements apologizing on behalf of the airline.
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CHICAGO, IL - APRIL 11: Demonstrators protest outside the United Airlines terminal at O'Hare International Airport on April 11, 2017 in Chicago, Illinois. United Airlines has been struggling to restore their corporate image after a cell phone video was released showing a passenger being dragged from his seat and bloodied by airport police after he refused to leave a reportedly overbooked flight. (Photo by Scott Olson/Getty Images)
Editor’s note: A previous version of this story indicated that Dao and his wife were two of four passengers selected by the airline to be removed. Additional information from a April 13 news conference revealed that his wife was not selected.