Tenants at a southwest Atlanta townhouse community told Channel 2 Action News they are preparing to take legal action against property owners after a plumbing issue left them without any running water.
Complaints to management began Sunday.
"The problem is the fact I cannot live inside of my home at the moment. It's inhabitable," tenant Ashley Evans said.
Evans said the nightmare began over the weekend when sewage started seeping into her and her neighbors' units in Building 10 at the Crystal Townhomes on Martin Luther King Drive.
"The stench of urine, feces and mildew is all up in the home," Evans said.
Evans said on Sunday, she immediately contacted management about the smelly situation, but claimed her complaints fell on deaf ears.
"They said they had to turn the water off so they could resolve the sewage issue. No urgency," Evans told Channel 2 Action News.
On Tuesday, Channel 2's Michael Seiden stopped by the townhouse community. Seiden saw plumbers working to fix the problem.
"That's not enough because we still don't have water," Evans said. "I can't take a shower. I can't cook for my child. I can't even proceed to bleach and clean my house."
Evans showed Seiden a letter she received from management. In the letter is an apology for the plumbing issues and an offer to reimburse any tenant who decides to stay at a hotel.
"If it's that easy and y'all want to reimburse, reimburse my money back to my bank card that I just paid you four days ago," Evans said.
Seiden took her complaints to the property owner who responded in an email:
"It is my opinion that we have been extremely on top of this situation and have taken all measures to resolve the issue. We will continue to offer tenants hotel stays until the issue is resolved."
- Diamond National Realty
"I just paid y'all rent. I need to be able to live. This is just unacceptable," Evans said.
The clogged line is only impacting Building 10, so some neighbors are opening their doors to those in need.
Management told Channel 2 Action News they are still willing to work with anyone who needs their help. But at this point, tenants like Ashley Evans said they just want their water restored.
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