Rosemarie Thompson recently received a water bill for more than $1,500. She’s one of many people in DeKalb County facing inexplicable charges. She is shown at her Stone Mountain home Dec. 2. About 1 in 8 DeKalb water customers’ bills have tripled at least once since April 1, 2015. KENT D. JOHNSON/ AJC
Photo: Kent Johnson/The Atlanta Journal-Constitution
Photo: Kent Johnson/The Atlanta Journal-Constitution

Big increases in water bills common in DeKalb, AJC analysis finds

Just how widespread are sharp increases in water bills in DeKalb County?

Bills have tripled at least once for 1 in 8 residents and businesses since April 2015, according to an extensive analysis of water billing data obtained by The Atlanta Journal-Constitution. 

That’s 22,488 customers whose bills jumped compared to their median charge.

The AJC’s review shows for the first time how many people have been affected by extreme water bills.

Some of the charges are legitimate when they’re caused by increased water usage, such as for swimming pools or lawn watering.

But the county government is struggling to fix the many times when residents say their bills are incorrect.

Please read the full story on

How to dispute a water bill

DeKalb water billing troubles
How many DeKalb customers' water bills doubled, tripled or more compared to their median bills over the last year and a half? Note: Customers may be counted more than once because they’re included in each category that applies. In all, the AJC analyzed 170,757 accounts with at least eight positive bills. To see the number of customers billed in each category, hover over the chart.
Source: AJC analysis of DeKalb County data

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