2. File a Complaint With the Better Business Bureau
The next step Clark advises is that you file a complaint with the Better Business Bureau. "BBB.org will have levels of contact at a car rental agency that you do not have," he says.
3. Have Your Proof of Evidence
“You don’t own a pet. That is very important evidence, because you are a magical individual if you are able to deposit pet hair in a vehicle when you don’t even own a pet and didn’t have one with you,” Clark says.
“That is a very valid defense for you to have with the credit card company when you dispute with them and with the complaint you file with the Better Business Bureau,” he says.
Car Rental Cleaning Fees: How To Protect Yourself
Want to take preventive measures? Here’s how Clark protects himself from unfair rental car fees.
"What I do is anytime I get into a rental car in the plaza, I look to see if there are any tears in fabric or any big stains and I take pictures of those," he says. "I do always either shoot a video or take pictures of the outside of the car before I leave the rental plaza because of the possibility that the car rental company may try to charge me all kinds of junk fees after I return."
Before you drive off in your rental car, always remember to either:
- Take pictures of the inside and outside of the vehicle.
- Take a video of the entire vehicle on your phone.
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