According to the ACSI, pay TV, internet service providers, and traditional phone companies are the 3 industries that rank the worst in customer service. What happens when you call customer service? You go through a phone tree maze. Many require you to speak, so they can use AI software that patterns your voice to gauge your patience, track you through caller ID, check your profitability index score, and answer you call (or not) accordingly. Clark has found attempting customer service via phone is only effective if you’re prepared to fire a company and have your next provider in mind. Often you only get results when customer retention is engaged because they get that you’re leaving. Always being willing to walk is key to getting the customer service you’re looking for.
Christa reads listener posts about how Clark has missed the mark in his advice this week. If you have a “Clark Stinks” to share you can leave it here.
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