Southwest apologizes to mom on Calif. flight

The Associated Press

SAN JOSE, Calif. — A spokesman for Southwest Airlines says the carrier has apologized to a mother who was kicked off a plane along with her unruly 2-year-old earlier this week.

Enlarge photo

Pamela Root holds her son, Adam, as he laughs at the dog, Maddie, in their home in San Jose, Calif., on Thursday, Oct. 29, 2009. Root, a stay-at-home mom, and Adam were kicked off a Southwest flight returning from Amarillo, Texas, on Monday because Adam was especially cranky. (AP Photo/San Jose Mercury News, Karen T. Borchers) NO MAGAZINES; NO SALES; NO INTERNET REPUBLICATION OF ANY KIND.

Enlarge photo

Pamela Root pushes her son Adam in a swing in the front yard of their home in San Jose, Calif., on Thursday,Oct. 29, 2009. Root, a stay-at-home mom, and Adam were kicked off a Southwest flight returning from Amarillo, Texas, on Monday because Adam was especially cranky. (AP Photo/San Jose Mercury News, Karen T. Borchers) NO MAGAZINES; NO SALES; NO INTERNET

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Spokesman Chris Mainz said the airline called Pamela Root on Friday to apologize. He says Root also will receive a refund and a $300 travel voucher.

The crew bounced Root and her son Adam off the San Jose-bound flight because passengers could not hear preflightsafety announcements.

Root says she was confident Adam's screams of "Go! Plane! Go!" and "I want Daddy!" would subside after the plane took off Monday in Amarillo, Texas.

The 38-year-old mom said she hoped to be compensated for the portable crib and diapers she had to buy for the extra night away from home.

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October 30, 2009 10:46 PM EDT

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