Hartsfield-Jackson’s international terminal: What you need to know

Hartsfield-Jackson’s international terminal: What you need to know

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Bob Andres
Allan Hing (right) checks in Wednesday with Delta representative Chizuko Matthews for his simulated flight as part of a dress rehearsal for the airport’s new international terminal.

This story originally published May 10, 2012.

The $1.4 billion, 1.2 million-square-foot Maynard H. Jackson International Terminal opened May 16, 2012, introducing a second front door for the airport along with a new 12-gate Concourse F.

International travelers must make a huge adjustment in their route to the airport by taking I-75 to get to the international terminal entrance on the east side of the airport.

Domestic travelers can continue to take the normal route to the main terminal off I-85.

The international terminal includes an additional entry and exit for the airport, security checkpoints, another U.S. Customs facility, two more parking structures, an extension of the people-mover train and two baggage claim areas.

International Concourse F at Hartsfield-Jackson has a variety of upscale shopping.

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Frequently asked questions

Q: How do travelers get to the international terminal?

A: To get to the Atlanta airport international terminal, take I-75 until exit 239. Follow the highway signs with the word “International” and an airplane symbol. For GPS, the address is: Maynard H. Jackson Jr. International Terminal , 2600 Maynard H. Jackson Jr. Blvd., Atlanta, GA 30354.

Q: Where can international travelers park at the international terminal? 

A: The international terminal has a short-term hourly parking garage, as well as a long-term park-ride garage with a 3-minute shuttle bus ride to the terminal. There is not daily parking or walkable economy parking lots like the main terminal. 

If you want to use the long-term park-ride garage, look for it just past the entrance signs for the international terminal at the start of Maynard H. Jackson Jr. Boulevard.

The international terminal park-ride garage is on the right side of Maynard H. Jackson Jr. Boulevard. Keep an eye out for it as soon as you pass the entrance signs for the international terminal. Source: Google Maps

There is also a new off-airport park-ride lot near the international terminal called Fast Park & Relax, located at 251 Charles W. Grant Pkwy. It sits down the street from the international terminal, near the highway exit.

Some off-airport parking lots near the domestic terminal also have shuttles to take you to the international terminal. But check before you park: Not all off-airport lots serve both terminals. 

Q: Where do I pick up arriving international passengers? 

A: Take I-75, exit 239 to the international terminal, where signs will point you toward the lower-level roadway for arriving passengers.

Q: What if I go to the wrong terminal? 

A: In some cases, you may not be able to check in for your flight or check your bag if you’re at the wrong terminal. But don’t worry, you can take a shuttle bus to get to the correct terminal. At the main terminal, the shuttle will be at the ground transportation center on the west end of the terminal. Getting from one terminal to the other will take 12 minutes. International travelers in particular may want to allow some extra time the first time they use the new terminal, just to be safe.

Q: Where do international travelers claim their checked bags when arriving in Atlanta? 

A: At the new international terminal baggage claim area.

Q: Do cabs, shuttles and ride-sharing services like Uber and Luft serve the international terminal? 

A: Yes, cabs and shuttles serve the international terminal. Passengers can now be picked up by Uber X or Lyft at the lower level outer curb at the international terminal.

Q: How can I get from the airport MARTA station to the international terminal?

A: A free shuttle bus runs between the airport MARTA station and the international terminal 24 hours a day.

Q: How can visitors to Atlanta get to the rental car center?

A: A separate free shuttle bus will take travelers from the international terminal to the rental car center. The airport says it’s a 15-minute ride and operates 24 hours a day. When returning a rental car before an international flight, travelers should take I-85 toward the domestic terminal to go to the rental car center, where they can catch a shuttle to the international terminal.

Q: What kinds of restaurants and shops are in the international terminal?

A: Restaurants and eateries at the international terminal are primarily on Concourse F and include Ecco, The Varsity, Lorena Garcia Tapas Bar, Jekyll Island Seafood Co., The Pecan Bistro, The Original El Taco, Pei Wei Asian Diner, Maison Mathis, Boar’s Head Deli To Go, and French Meadow Bakery. Those options include multiple sit-down restaurants and a food court. Pre-security options in the international terminal include Sweet Auburn Market Café and Starbucks.

This is Ecco’s airport location on Concourse F at the international terminal.

Shops on Concourse F include The Body Shop, Tommy Hilfiger, Kiehl’s, Sunglass Icon, Touch Table, Clutch, Coach, Michael Kors, Mont Blanc, MAC Cosmetics, Brookstone, InMotion Entertainment, Simply Books, two CNN International News locations and two duty-free stores.

Q: Does the people-mover train go to Concourse F? 

A: Yes, the “plane train” and the pedestrian walkway connect Concourse F with all other concourses. However, if you’re an Atlanta-bound international passenger arriving at Hartsfield-Jackson and going through Customs, you’ll exit into the international terminal arrivals area after clearing Customs. You won’t be able to get through security to access the people-mover train to the domestic terminal, but you can take a shuttle to the domestic terminal.

Q: Does the international terminal replace international Concourse E?

A: No, the international terminal and 12-gate Concourse F are in addition to the 28-gate Concourse E. They form what the airport calls a “40-gate international air travel complex.”

Q: Will anything be different for pre-cleared international passengers from countries that participate in the pre-cleared U.S. Customs program? 

A: Pre-cleared international passengers also enter and exit the airport through the new international terminal. They claim their bags at a separate baggage carousel in the arrivals hall.

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What’s better about Atlanta airport’s new international terminal?

● For international travelers bound for Atlanta, the international terminal ended the cumbersome baggage recheck process of the past. No longer do those passengers have to recheck bags after going through Customs, then reclaim them at the main terminal. That’s because the international terminal will enable them to leave the airport without taking the people-mover train back to the main terminal.

● Domestic travelers may have less congestion than they would if all of the traffic were still consolidated at one terminal. The international terminal splits up the traffic on roads to the main terminal and inside, at security checkpoints and on the people-mover train.

● The international terminal puts a shiny new face on the Atlanta airport for travelers from around the world and brings the city and region up to a more modern standard of terminal design.

What’s worse about Atlanta airport’s new international terminal?

● Getting to the airport is a bit more complicated. From downtown, you’ll have to make sure you take the right highway (I-75 vs I-85) to get to the correct terminal (domestic or international).

● MARTA isn’t as easily accessible from the new terminal. You’ll have to take a shuttle bus from the international terminal to the main terminal station.

● You’ll have to pay attention to whether your international flight is nonstop or connects in a U.S. city such as New York. If the latter, you should check in at the domestic terminal because the first leg of your trip is domestic.

● If you park at the airport and are flying internationally, you should note whether you have a connection in a U.S. city in one direction and not in the other. If so, you’ll likely likely be arriving at a different terminal than you departed from. In that case, you’ll need to take a shuttle back to the terminal where you left your car.

● There is a long walk for passengers arriving at gates on the ends of Concourse E. The walk is up to six-tenths of a mile long.

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What amenities does the international terminal have?

Special parking spaces for alternative fuel vehicles, carpools and vanpools

● A new interfaith chapel

● A new Delta Sky Club

● An upscale lounge open to other airline club members called The Club at ATL.

Airlines at the international terminal

● Delta Air Lines

● Southwest

● Air Canada

● Air France

● British Airways

● KLM

● Korean Air

● Lufthansa

● Qatar Airways

● Turkish Airlines

● Virgin Atlantic

May 3, 2012 Atlanta - Interior shot during Opening Celebration at Maynard H. Jackson Jr. International Terminal in Atlanta on Thursday, May 3, 2012. On May 16, 2012, the doors will open on the Maynard H. Jackson Jr. International Terminal. Hyosub Shin, hshin@ajc.com Hyosub Shin/hshin@ajc.com

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