Frequently
Asked Questions
What photos
are available for purchase in the photo albums?
What pages are available for purchase in the page albums?
What cartoons are available for purchase in the cartoon albums?
What sizes are available for photos, pages or cartoons?
Are dimensions of photos always exact?
Can I order a digital copy of a photo, page or cartoon?
Where do I find the prices of photos, pages and cartoons?
Who prints the photos and pages I order from the imagestore?
What types of paper do you use?
Can I order photos, pages or cartoons already framed?
Can I see samples of the frames?
What are pages on plaques?
Will the watermark that I see on images in the photo, page and
cartoon albums appear on the prints that I purchase?
What if I don't see the photo, page or cartoon that I want?
How to I obtain reprints of even older newspaper pages?
Can I order photo, pages and cartoons from imagestore albums or
place special orders by telephone?
Can I purchase imagestore prints at any retail outlets in Atlanta?
What if I need help ordering online or have other questions?
How can I use the photos, pages or cartoons that I order from the
imagestore?
How do I obtain photo reprint permission?
How can I obtain permission to republish a Luckovich cartoon?
Can I buy an original Luckovich cartoon?
Can I really get a signed cartoon reprint?
Why are some cartoons color?
Why must I log in to make a purchase?
What security measures do you take to protect my personal information?
What if I don't remember my password?
What forms of payment do you accept?
How will the charge appear on my credit card statement?
How long does production typically take?
How are prints shipped?
Why does the option "overnight" delivery
take 2-3 days?
How soon will my prints arrive?
Do you accept international orders?
Can I check on the status of my orders online?
What if I am unhappy with the prints for some reason?
What
photos are available for purchase in the photo
albums?
We have selected hundreds of pictures from The Atlanta Journal-Constitution's
archive of 2.5 million images for our imagestore albums. Images
in our albums include selected AJC staff photos and historic photos
from our archives. We add new and historic images on a regular
basis.
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What
pages are available for purchase in the page
albums?
Front pages and Sports fronts from the past three months are available
in our page albums. In addition, we have memorable pages featuring
our coverage of professional, college and high school sporting
events, auto racing and more. For historic pages, please visit
our Historic
Page Prints site.
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What
cartoons are available for purchase in the cartoon
albums?
Cartoons from 2004 to the present by Pulitzer Prize-winning
cartoonist, Mike Luckovich, are available in our cartoon albums.
Cartoons are separated into monthly albums,
based on the date that the cartoon originally appeared in the AJC.
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What
sizes are available for photos, pages or cartoons?
Prints are available as 5"x7", 8"x10",
11"x14" photos on glossy or matte paper and as art prints
up to 16"x20" printed on watercolor paper. The dimensions
are for the paper on which a photo or page is printed, including
a border. We now offer a limited selection of panorama photos in
two sizes: 20 7/8"x6 3/4" and 30 1/4"x9 1/4 ".
Newspaper
pages are available in 8 1/2" x11", 13"x19" page
reprints on enhanced matte paper. Pages can also be printed on
5"x7", 8"x10" or 11"x14" matte
or glossy photo paper.
Luckovich
cartoons are available in 5" x 7", 8 1/2" x 11" or
10 1/4" x 14 1/4." Cartoons are printed on Epson Premium
Luster paper.
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Are
dimensions of photos always exact?
No. Many news photos are not 100% proportional to the 5x7, 8x10,
11x14 sizes. A slight amount of white space may be visible around
one or more of the edges of the printed photo. Art prints are cut
so that the outer dimensions reflect the actual size of the images.
This is why we say that art print dimensions are "up to" 16"x20".
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Can
I order a digital copy of a photo, page or cartoon?
No, all imagestore purchases are for prints only.
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Where
do I find the prices of photos, pages and cartoons?
Visit our pricing page for complete pricing
information. Or, when you click on any image from an album, you
will see the print sizes, frame options and prices available for
that image.
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Who
prints the photos and pages I order from the imagestore?
Photo finishing is provided by our imagestore partners, Showcase
Inc. Showcase is the premier photo finisher in the metro Atlanta
area, with a strong customer base of professional photographers.
Each print made by Showcase undergoes a rigorous quality control
process to make sure that each print meets both Showcase and the
AJC's high standards.
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What
types of paper do you use?
Photos are available on three types of paper:
- 5"x7" and
8"x10" matte and glossy prints are printed on Fuji
Crystal Archive Paper
- 11"x14" glossy
prints are printed on Epson Premium Glossy Paper.
- 11"x14" matte
prints are printed on Epson Enhanced Matte Paper.
- 16"x20" fine
art prints and panoramas are printed on Epson Somerset Velvet
Fine Art Paper.
Page reprints
are available on three types of paper:
- 8.5"x11" and
13"x19" page reprints and 11"x14" matte
prints are printed on Epson Enhanced Matte Paper.
- 5"x7" and
8"x10" matte and glossy prints are printed on Fuji
Crystal Archive Paper.
- 11"x14" glossy
prints are printed on Epson Premium Glossy Paper.
Cartoon reprints
are available on one type of paper:
- Epson Premium
Luster Paper.
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Can
I order photos, pages or cartoons already framed?
Yes! Framed photos and page reprints ordered online are framed
by the custom frame specialists at Sam
Flax Art and Design Store. Framed prints come wired and ready
to hang. Framed prints are protected by scratch-resistant clear
plexiglass.
All pages
and photos are double-matted with acid-free, virgin fiber inner
and outer mats. Black and white photos and page reprints come
with a white outer mat and black inner mat. Color photos come
with white inner and outer mats. Sepia prints come with a brown
inner mat and white outer mat.
We offer a
variety of wood frames, each designed to set off your prints
to perfection:
- Standard
frames for 8"x10", 11"x14" prints, 8 1/4" x
10 1/4" cartoons and 20" and 30" panoramas are
1" black wood, with an elegant, slightly-curved outer
edge.
- Standard
frames for art prints up to 16"x20" and 13"x19" page
reprints are 1 3/4" black wood, with a "step-down" inner
edge.
- Deluxe
frames for black and white or color art prints, for added impact,
are 2 3/4" bevelled black wood.
- Platinum
frames for sepia prints are 1 1/2" wide classically-proportioned
wood frames.
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Can
I see samples of the frames?
Yes, visit our Frame Samples page (new page) for our complete frame
selections.
You'll also
find the links below under the price list/order template when
you click on any image in a photo or page album. Each sample
page shows you a framed image as a sample and a frame detail
shot as well.
Standard
frames
Deluxe
frames for art prints
Platinum
frames for sepia prints
Framed
page reprints
Framed
cartoon reprints
Panorama
(color, black & white, sepia)
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What
are pages on plaques?
Page reprints that are ready to hang, mounted on gold-trimmed ebony
plaques. You'll find the link below with the other framed page
or photo sample pages available under the price list/order template,
when you click on any image in a photo, page or cartoon album.
Plaques
for Page Reprints
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Will
the watermark that I see on images in the photo and page albums
appear on the prints that I purchase?
No, the finished prints do not come with "The Atlanta Journal-Constitution" watermark.
It only appears online prevent the downloading of images.
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What
if I don't see the photo or page that I want?
We can check further for you in the AJC's page and photo archives.
Our imagestore
photo albums do not include photographs of individuals. However,
if you see your photo in the AJC or on ajc.com, you can place
a special order.
Our imagestore
page albums include front pages and sports fronts from the past
three months. Other page albums, such as college football and
others include older page images.
However, our
full PDF archive of pages begins 9/08/2001. Many front pages
are available beginning in 1998.
To see if
we can fill your photo or page or cartoon reprint request from
our archives, submit a "YourPix" special order request
form online or call us at 404-526-7562.
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How
to I obtain reprints of even older newspaper pages?
If you know a specific date, our staff can provide black
and white copies of old front pages from our 1868-1997 Journal
and Constitution microfilm archives. 8 1/2" x 11" copies
are $12. 11" x 17" copies are $15.
Black and white
copies of old pages are also available from ProQuest. ProQuest
uses heavy, acid-free, non-yellowing paper. 8" x 10":
$34.95. 11" x 14": $39.95. 17" x 23": $54.95.
To place an order, call ProQuest at 1-800-521-0600, ext. 2308.
Delivery takes 2-3 weeks.
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Can
I order photo, pages and cartoons from imagestore albums or
place special orders by telephone?
Yes. You may call us at 404-526-7562 or toll-free 1-888-511-9947.
Business hours are from 8:00 a.m. to 6:00 p.m. Eastern Time, Monday-Friday.
You may leave a voicemail during non-business hours.
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Can
I purchase imagestore prints at any retail outlets in Atlanta?
Both framed and unframed photos and pages can be purchased at two
retail locations:
- Sam Flax,
1460 Northside Dr. NW, Atlanta, GA 30318. Telephone: 404-352-7200
- Binders,
3330 Piedmont Rd., Suite 18, Atlanta, GA 30305. Telephone:
404-237-6331
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What
if I need help ordering online or have other questions?
Email us at photos@ajc.com or
call 404-526-7562 or 1-888-511-9947. Business hours are from 8:00
a.m. to 6:00 p.m. Eastern Time, Monday-Friday. You may leave a
voicemail during non-business hours.
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How
can I use the photos, cartoons or pages that I order from the
imagestore?
Atlanta Journal-Constitution photographs, cartoons and
newspaper page reprints are provided for your personal enjoyment
or to give as a gift for the recipient's personal use. They may
not be licensed, resold, modified, copied, distributed or used
in any other way with out permission from The Atlanta Journal-Constitution.
For more details,
see our Terms/Conditions.
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How
do I obtain photo reprint permission?
For permission to republish or reprint AJC staff photos, contact
the AJC Photo Department. Requests must be made in writing. You
may submit your request by fax to 404-526-5862 or by email to photopermissions@ajc.com.
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How
can I obtain permission to republish a Luckovich cartoon?
Mike's editorial cartoons are syndicated. Please send requests
to reprint black & white copies of cartoons to Creators Syndicate
at 310-337-7003.
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Can
I buy an original Luckovich cartoon?
Originals are sometimes available direct from the source - Mike
Luckovich himself. If you are interested in purchasing the original
cartoon drawing, e-mail Mike at lucktoons@ajc.com for
availability and price.
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Can
I really buy a signed Luckovich cartoon reprint?
Signed reprints are only available as framed reprints. You should
allow a minimum of four weeks for delivery.
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Why
are some cartoons color?
Mike draws his cartoons for daily publication in black and white.
Mike has added color to our commemorative cartoons, which were
originally published in black and white.
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Why
must I log in to make a purchase?
We ask you to register the first time you make a purchase from
the imagestore so that we can capture the information necessary
to fill your order. This also allows you to enter shipping and
billing information once, instead of entering it each time you
make future purchases.
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What
security measures do you take to protect my personal information?
We use the latest encryption technology to keep your personal information
safe. All of your ordering information, including your name, address,
and your credit card number, is encrypted using a secure server
for maximum security. It cannot be read as it travels to our ordering
system. As an additional security measure your credit card information
is NOT stored on our server.
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What
if I don't remember my password?
In the near future, you will be able to enter your e-mail address
and we will send your username and password by e-mail. In the meantime,
please select a new username and password and re-enter your customer
information on the registration screen.
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What
forms of payment do you accept?
All payments are by credit card. We accept VISA, MasterCard, Discover,
and American Express.
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How
will the charge appear on my credit card statement?
A charge by "Showcase Inc." will appear on your credit
card statement.
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How
long does production typically take?
Printing of photos and page reprints typically takes two to three
business days.
Production for plaque and framed orders typically takes two weeks.
Production of signed, framed Luckovich cartoons takes a minimum
of four weeks.
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How
are prints shipped?
All "Regular Mail" orders are shipped via the United
States Postal Service.
All "Overnight" orders are shipped via UPS. Because UPS
will not deliver to a post office box, all "Overnight" orders
must include a street address.
Unframed prints
up to 11"x14" are shipped flat. Unframed prints larger
than 11"x14" are rolled and shipped in mailing tubes.
Framed prints and plaques are carefully packed with bubblewrap
in sturdy cardboard boxes.
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Why
does the option "overnight" delivery take 2-3 days?
All products are sent out for delivery AFTER they are printed.
The "Overnight" shipping option only refers to the method
by which orders are shipped and does not include production time.
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How
soon will my prints arrive?
Unframed prints ship within two to three business days. Allow up
to five additional business days for shipping.
Plaques ship within two weeks. Please allow up to five additional
business days for shipping.
Framed prints ship within two weeks. Allow up to five additional
business days for shipping.
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Do
you accept international orders?
Yes. We use UPS to ship internationally, and can ship to most countries
they service.
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Can
I check on the status of my orders online?
We hope to implement this feature soon. In the meantime, call SHOWCASE
at 1-800-886-1976 and ask for INTERNET PROCESSING.
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What
if I am unhappy with the prints for some reason?
RETURN POLICY
We are committed to customer satisfaction. If you are not fully
satisfied with your purchase for any reason other than damage,
you may return it within 30 days of receiving it to our Customer
Service Department. We will refund you the original purchase price,
excluding shipping and handling charges.
Requests for
returns due to shipping damage must be made within three (3)
days of receipt of your order. We pack prints carefully, but
accidents during shipping can occur. Please inspect your order
as soon as it arrives and let us know right away about any damage
that occurred in shipment. Please also note that we cannot be
responsible for prints damaged during framing or mounting you
may do.
RETURN PROCEDURE
Call our Customer Service Department at 800-886-1976 and request
INTERNET PROCESSING. A Customer Service Representative will
work with you to achieve a satisfactory resolution to your
problem.
Returned items
should be sent to:
Showcase Inc.
ATTENTION: INTERNET PROCESSING MANAGER
2323 Cheshire Bridge Rd. N.E.
Atlanta, GA 30324
Once the returned
item has received and inspected, we will ship your replacement
or issue your refund. For refunds, the credit card account that
you used to place your order will be credited. Please allow one
billing cycle for credits to appear on your credit card statement.
Returns not
made in compliance with this procedure will not obligate Showcase
Inc. or The Atlanta Journal-Constitution in any way.
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