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Posted: 11:41 a.m. Wednesday, Aug. 22, 2012
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THE AJC ANSWERS YOUR QUESTIONS
Kelly Yamanouchi loves to travel and has covered airlines for about a decade. She has written for the Atlanta Journal-Constitution since 2008 and she spends much of her time learning everything there is to know about Hartsfield-Jackson, Delta, Southwest and AirTran. Here's Kelly's inside scoop on some Hartsfield-Jackson info.
DISCUSS IT -- Comments or questions about all things airport (or have a great tip to share)? Please tell us. Post a comment or question on this page and we'll work to address it.
• Where can I park? There's plenty of parking at the airport. But you can park off-site, too, and compare fares with those charged on-site at Hartsfield.
• I'm hungry. Any restaurants of note? Fine dining is coming to the International Terminal. Get the story. You'll find lots of Atlanta-based restaurants at the airport, too. There's more concessions info here.
• I can't live without my cellphone/tablet/iPod. Any wi-fi access? Free wi-fi comes to Hartsfield in Fall 2013. Read more here.
• Does the airport have a cellphone waiting lot? Yes, it has one near the domestic Terminal South. More info here.
• Anything else I should know? Here's some good news: The airport is upgrading its escalators, elevators and moving walkways. More about that. Also, our AJC photojournalists have been chronicling the construction of the International Terminal and we're always adding new photo galleries for you to check out. Take a look at our airport photos here.
But wait! There's more. Here's a mega-list of handy links to help you handle any issues that could arise at Hartsfield-Jackson.
AIRPORT INFO
• Hartsfield-Jackson's site: www.atlanta-airport.com, posts security checkpoint wait times and offers Trak-a-Line and Trak-a-Flight. These services will e-mail you with security wait times and departure times. The Web site also has information on parking availability. There are two parking hotlines, 404-530-6725 and 1-877-285-7275. Plus, there is an airport map to help you navigate. Here's a look at the map for the Domestic Terminal and the International Terminal.
• Airport radio information: 830 AM.
• Customer service: 404-530-7300 (Atlanta area) and (800) 897-1910 (outside Atlanta)
FLIGHT INFORMATION
This information is available through the airlines, the airport concierge or www.atlanta-airport.com.
• FlightStats: Flight Tracker: This handy tool tracks all airlines and all airports. You can also see airport delays nationwide.
• Delta Air Lines flight information: 1-800-221-1212; flight status also available at delta.com.
• AirTran Airways information: 1-800-247-8726, airtran.com.
• Southwest Airlines information: 1-800-435-9792, southwest.com.
• Passenger airlines information for Hartsfield-Jackson: Includes domestic, regional, international - atlanta-airport.com/Passenger/Airlines/.
• State of Georgia: The state's site contains a page with links to all Georgia airports. Click this link and scroll to pages 4-5. (.PDF viewer required)
SERVICES
• Airport Concierge Services: 404-763-1062, atlantaairportconcierges.com. In the North Terminal, across from baggage carousel 3. Assists travelers with documentation and business services, including visas, U.S. passports, foreign passports and translations.
• Denied Boarding Desk: 404-209-0773, www.visalady.com. In the North Terminal, across from baggage carousel 3.
• Travelers Aid of Metro Atlanta: 404-817-7070, www.travelersaidatlanta.org. Travelers Aid is adjacent to the Atlanta Convention and Visitors Bureau booth in the atrium. Offers emergency service to travelers requiring assistance with connections to flights or with ground transportation. Fees start at $55.
• QuickAID:QuickAID Airport information has details on nearly every airport in the country and many overseas. It is helpful if you have never been to a specific airport or city; it contains maps of the terminals and information on ground transportation, hotels and restaurants.
• Federal Aviation Administration safety hotline: 1-800-255-1111
• Air Traffic Control System Command Center:This Federal Aviation Authority Web site contains real-time airport status information for Hartsfield-Jackson International and airports across the country. General, rather than airline-specific departure and arrival delays are indicated, including nature of the delay, average duration and impacted cities.
• Wrap-a-Bag: 404-209-9300. Bag storage, bag wrap, boxes for large items. In the South Terminal next to the post office.
• Luggage cart refunds: 1-800-328-9006, www.smartecarte.com.
• Lost and found: Atlanta Airlines Terminal Corp., 404-530-2100, Ext. 100, www.aatc.org. On the third floor of the atrium. Items left in the terminal area or passenger security screening areas. Call airlines for items left on planes.
• Banking: ATMs available in the atrium, North and South baggage claim areas and concourses A, B, C, D, E and T. Capitol City Bank & Trust Co. is in the atrium. 404-766-8111, www.capitolcitybank-atl.com.
• Currency exchange: Travelex, in the atrium, 404-766-2700, and in Concourse E near Gate 26. 404-761-6331, www.travelex.com. 7:30 a.m.-10 p.m. daily.
• Interfaith Airport Chapel: 404-762-1051, www.airportchapel.org. All faiths. In the atrium behind the banking center and in Concourse E near the escalator and the Rev. Martin Luther King Jr. exhibit. Open 24 hours; Sunday service at 11 a.m.
• USO: 404-761-8061, www.uso.org. Provides services to military personnel and their families. On the third floor of the atrium. 7 a.m.-9 p.m. Sundays-Fridays; 7 a.m.-6 p.m. Saturdays.
• Medical care: Emergencies are handled by the Airport Fire and Rescue Department, 911 or 404-530-6639. The AeroClinic is on the third floor of the atrium. 404-616-6000, www.theaeroclinic.com.
• Police precinct: 911 or 404-530-6630. In the North Terminal by the MARTA entrance.
• For claim forms, 1-866-289-9673, www.tsa.gov.
-- Also contributing: Lori Johnston for the AJC and Mandi Albright, AJC.com
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