1. What do you recommend for me to view video?
2. What operating system do I need to use the Video Player?
3. I am on a Mac, can I still watch video on your site?
4. What browsers can I use to use the Video Player?
5. What version of Windows Media Player do I need?
6. Does the Video Player support Real video?
7. Do I need cookies enabled to use the Video Player?
8. Why do I see a streaming video prior to the video clip I selected?
9. Can I skip this streaming media advertisement?
10. The video displays like a slide show. How can I fix this?
11. How do I exit Full Screen mode?
12. Why is the Video Player page cut off by my monitor?
13. The Video Player displays but nothing happens?
14. I cannot hear the audio. How can I fix this?
15. The audio sounds like chipmunks - too fast. How can I fix this?
16. What speed does the video play at?
17. When I run Windows Media Player 7 or later, and I try to play video clips, I only hear the audio.

1. What do you recommend for me to view video?

For Video Player's best performance, use Windows 2000 or above, Microsoft's IE 5.0 or above and Windows Media Player 9.

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2. What operating system do I need to use the Video Player?

The Video Player is supported on a variety of operating systems. 

• Windows 98 Second Edition 
• Windows Millennium Edition 
• Windows 2000 
• Windows XP Home Edition 
• Windows XP Professional

This Video Player is not supported by Mac operating systems at this time. If you use a Mac, you can view video in the Windows Media player that you have, however, you will not be able to use the video player's features.

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3. I am on a Mac, can I still watch video on your site?

If you use a Mac, you can view video in the Windows Media player that you have, however, you will not be able to use the video player's features. For specific information, please see Mac OS 9 or Mac OS X below.

Mac OS 9
If you are on Mac OS 9, you will need to have Windows Media Player 7.1 for Macs. The video clip will launch in the Windows Media Player and the clip should play with audio and video.

To download the Windows Media Player 7.1 for Mac OS 9, click here.

Mac OS X
If you are Mac OS X, you will need to have Windows Media Player 7.1 or above, however, the video clip will play but audio is not currently available.

To download the Windows Media Player 9 for Mac OS X, click here.

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4. What browsers can I use to use the Video Player?

You need to have Internet Explorer 5.0 and above to use the Video Player.

This Video Player is not supported by the following browsers:

• IE 4 and below: We recommend that you upgrade your browser to Internet Explorer 6.0 so that you may view video on this site.
• Netscape 4.x: It is highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.
• Netscape 6.2+ with Windows Media Player plugin installed: You can view video using the Windows Media Player plugin, however, you will not be able to use the video player  features.  We recommend that you upgrade your browser to Netscape 7.1 so that you may view video on this site.
• Netscape 6.2 without Window Media Player plugin installed: You can install the Windows Media plugin by installing the new Windows Media Player depending on your operating system.  Or we highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.
• Netscape 7.x: You can view video, however, you will not be able to use the video player  features. 

To download the newest version of Internet Explorer, click here.

To download the newest version of Netscape, click here.

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5. What version of Windows Media Player do I need?

You need to have Windows Media Player 7.1 or above to use the Video Player.

This Video Player does not support Windows Media Player 6.4.  Also, QuickTime and Real Player are not supported.

To download the newest Window Media Player, click here.

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6. Does the Video Player support Real video?

Not at this time. To download the newest Window Media Player, click here.

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7. Do I need cookies enabled to use the Video Player?

Cookies must be enabled to watch video. If your cookies are not enabled, the video player will launch but nothing will happen. 

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8. Why do I see a streaming video prior to the video clip I selected?

Sometimes, a streaming media advertisement will play before the video.

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9. Can I skip this streaming media advertisement?

No, you cannot skip the streaming advertisement.

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10. The video displays like a slide show. How can I fix this?

The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection. This also means that a user with high bandwidth can receive larger, better quality video stream.  On the other hand, a user with a lower bandwidth may receive the video as a slide show or choppy if they cannot receive the full video stream.

You can also check your video card settings. Set the number of colors higher than 256k colors.

Finally, you may be experiencing problems due to bandwidth congestion. If the problem persists, we also recommend checking back at a time when your Internet service provider may experience less congestion to see if there is an improvement.

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11. How do I exit Full Screen mode?

Hit the ESC key. 

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12. Why is the Video Player page cut off by my monitor?

The bottom of the Video Player may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less. 

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13. The Video Player displays but nothing happens?

If you are unable to watch video in the Video Player:

1. Verify that you meet the system requirements (operating system, browser and Windows Media Player) as outlined above.
2. If you meet the system requirements but still have difficulty accessing, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again. 
3. Check that you have cookies enabled.

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14. I cannot hear the audio. How can I fix this?

To be able to hear the audio on videos, you must have a working sound card and your computer speakers turned on with the volume set at an appropriate level.  If you still receive video without audio, verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.

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15. The audio sounds like chipmunks - too fast. How can I fix this?

Updating your sound card's driver might take care of this problem. If you need assistance with getting the latest version of your sound card driver, contact the card manufacturer.

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16. What speed does the video play at?

The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection.

The video on this site is streamed at 4 different rates to allow for the best quality for your bandwidth.

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17. When I run Windows Media Player 7 or later, and I try to play video clips, I only hear the audio.

When you receive video clips from our site, communication occurs between the Player and our servers regarding the connection speed of your computer. If the Player communicates an incorrect connection speed to the server, the server may try to deliver you a lower quality stream and the Player may lose video altogether. You can prevent this from happening accidentally by manually specifying the connection speed. In Windows Media Player 7 or later, you can specify your connection speed on the Performance tab of the Options dialog box.