Cobb EMC brings call center work in-house
The Atlanta Journal-Constitution
Cobb EMC and its natural gas affiliate, Gas South LLC, will separate from call center business, ProCore Solutions, LLC, and assume their own call center services beginning in May.
ProCore was one of the businesses operated under Cobb EMC’s for-profit affiliate, Cobb Energy, that was the subject of a 2007 lawsuit. Cobb EMC will sell the remaining portion of the call center company to a ProCore executive.
About 35-40 ProCore employees will be hired by Cobb EMC. Gas South will fill about 90 call center positions. The two utility companies will continue using ProCore as an independent contractor for staffing services.
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