Home > Henry.Talk > Archives > 2007 > August > 22 > Entry
DEL.ICIO.USDo you check your cash register receipts?
The Atlanta Journal-Constitution
One of the things that I have learned in the past few years since everything is being rang up at the stores by computers is to check my receipts and pay more attention at the register.
If you notice when people are checking out, they are on their cellphones, in a big hurry, or yelling at their kids that they can’t have the candy at the register. They don’t have time to watch the tally. They just pay and leave!
Being overcharged at the register has happened to me a lot lately, especially at the big retail store that almost everyone shops.
Last week, I was overcharged on a couple of things in the produce department. I did not notice it until we were almost home that my mother-in-law and I were overcharged on the same item. When I went back to that same store a few days later to get back the difference of the overcharge, the person at the service desk let me know that I should have returned that same day. I was told the prices change and there was no way to prove that the produce was that price that day I shopped. With gas being so high, I told her I waited until I came back shopping again.
To make a long story short, the customer service desk was not very nice and I let them know I would not be shopping at that particular store anymore. It is really a shame too, since in Hampton there are very few choices but to travel to McDonough or Griffin. What happened to the idea that the customer is always right, especially when it is honest people trying to watch their pennies and save money? The store did refund the difference, but the person did not want to and never said thank you, come back or anything to nice to me, even after I told her I would not be back!
I know that grocery stores have a policy that if you are overcharged, they will either refund you the difference of the overcharge or the whole amount on one item. They take the responsibility as grocers and make the customer happy and admit it is their fault. They don’t sit there and argue with you and they even tell you thanks for your business.
How do you feel about being overcharged on your receipts? Do you check your cash register receipts to see what you are being charged? Would you consider not shopping at that particular store again, even if it is Wal-Mart?
Permalink | Comments (9) | Post your comment | Categories: Connie Dodgen
Comments
By Larry
August 22, 2007 8:25 AM | Link to this
How do you feel about being overcharged on your receipts?
That’s like asking someone how they feel about hitting their thumb with a hammer!
When I Googled “Shelia Poole” I found Reporter, Atlanta Area. Then I remembered how inane reporters’ questions can be.
Yesterday I heard an audio clip of Christian Amanpour’s query to Yasser Arafat about containing terror. Yeah, right up there with asking Vick how to care for dogs.
C’mon, AJC. Atlanta and its environs ain’t Mayberry. Many folks are more interested in topical, timely and heady topics than poor customer service or a store’s refund policy.
We have taxes, traffic, government schools, gangs, drug traffic, Georgia DOT, a number of ego-driven politicians…. just to name a few topics. If AJC writer’s are really at a loss, at least pick up on stories the local newspapers print - or won’t print!
Since this column is named Henry.Talk let’s see some issues that directly affect the growing number of intelligent people in one of the nation’s fastest growing counties.
Finally, Connie’s columns are perfect for a large number of Henry Countians. We all love Connie and her real, down hown personality. But I would prefer to see some balance and wider thinking alternated during the week.
By HenryShopper
August 22, 2007 8:39 AM | Link to this
It is a shame that people in Hampton have no great shopping venues. Let’s call Huggy and Hugh to see if we can get a new mall built with high-demsity apartments and cracker box houses surrouding the area.
Before 1900 Henry only had two cities: McDonough and Hampton. in 100 years we have seen Hampton display the most consistent growth and municipal management policies in the county. Thank heaven Hampton is not another Stockbrdige or a Locust Grove. Even in 2007 Hampton and the West side of the county are a great place to live.
If you want to know “What happened to the idea that the customer is always right” open your eyes. Those computerized, economies of scale, stack ‘em deep/ sell ‘em cheap accountants running every chain retailer killed that rule!!
If you want to complain, let’s talk about lead paint in kid toys, or posionous chemicals in our food. That is a more important aspect of shopping than whether you wait three or four days to complain about the price of lettuce.
By Stating the Obvious
August 22, 2007 9:40 AM | Link to this
For Crying Out Loud, Connie, What did you expect?
IT’S WAL-MART!!!
Folks, when you shop at Wal-Mart, you get what you deserve (poor quality, poor to non-existent service, and poor selection). If you want quality service, quality selection, and quality products, get off the dang dime and shop some where that gives half a rip about you and your community. Perhaps you should try one of the locally owned produce stands that dot our fair county, Whole Foods, or Trader Joe’s.
There are plenty of options to be found, but you must make the effort to find them and you must be willing to pay for quality.
One of the best examples of a “quality” selection is the package store on Bill Gardner Parkway in Locust Grove. Those folks down there have cases, CASES, of various micro-brews from around the country. Their selection is wonderful and I appreciate the fact i do not have to travel to the northside of town to find a decent six pack. Now, does it cost extra to buy a quality six pack? Of course. Does it cost extra because a small store in Locust Grove made the wide selection available? Probably. But, an extra $3.00 or $4.00 a six pack, to a locally owned retailer, is a better choice for me than swilling mass market trailer park beer at $14.99 for a case of 24.
Cheap * folks make my blood boil!
By Amanda
August 22, 2007 11:15 AM | Link to this
I need another cup of coffee. I read the last comment and thought for a minute that it said Trader Joe’s and Whole Foods were in our fair county.
Maybe they should put a Whole Foods in McDonough. I’m sure it would fit in quite nicely with the upscale department stores that are going in at the new “mall.”
By HCCynic
August 23, 2007 10:44 AM | Link to this
Amanda, there was talk of putting a fresh produce market in the complex, but it was determined that we have a shortage of nail salons and beauty supply stores in our community and that the we would all be better served if space in the complex was allocated to such ventures.
Enjoy your trips to the Northside…I certainly do!
By Larry
August 27, 2007 10:44 AM | Link to this
Hey, AJC. If you are ready for more articles with hard-hitting, current and topical subjects… several of us are willing and ready!
Henry.Talk can and should provide Connie’s down-home observations and commentary. But there is much more to Henry that will solicit readership and input.
By Richie
August 27, 2007 11:42 AM | Link to this
Connie has alot of readers. They just aren’t into politics only, they are positive people and read and enjoy the articles rather than writing things on the blog that are negative and don’t even refer to the subject. I look forward to reading Connie’s articles each week very much!!
By Larry
August 27, 2007 3:02 PM | Link to this
Hey, folks, I also enjoy Connie’s articles. But I fully beleive that the kidns of posts that Monroe did Offered a balance helped round out Henry’s dialog.
They aren’t into politics only
OK, many of our “quality of life” issues are not just about politics. Gangs, drugs, traffic… All community issues that deserve conversation and dialog.
Henry.Talk can and should provide Connie’s down-home observations and commentary.
If that is all Henry.Talk should include, you just as well subscribe to the Henry Times. Frankly, I expect more from a major Atlanta media giant like AJC.
Granted, even the AJC’s editorial pages are full of left-wing tripe. I poured through today’s edition looking for a non-liberal spin on the news, but was again left dry.
If we continue to subscribe to spin doctors and one-sided presentations, the truth about living Comfortably South of Atlanta will go unpublished. Maybe that explains AJC cutting out the localized metro sections….
By HenryObserver
August 28, 2007 5:21 PM | Link to this
So I have read the comments on this WEEK OLD post. Nobody is slammingon Connie. But everyone seems to think the AJC can do better. Henry.Talk should feature some real Henry stuff!