Business boom
In Gwinnett, just since November, the Super H Mart in Duluth and the
Mercado Del Pueblo in Norcross have opened to serve the county’s
exploding foreign-born population.
The Super H also has a Hispanic section. But it primarily caters to shoppers
with a taste for foods from all over Asia. And Super H is staffing the
store with people who know which specialized products to put on the shelves.
“For example, we have Chinese people as employees, because they know
what the Chinese customers want,” said Super H store manager Jason
Park. “I’m Korean, but that doesn’t mean I know what
the Japanese customer needs, or what the Chinese customer needs.”
At a growing number of Kroger stores, the company is using its loyalty
cards to identify purchasing spikes in brands popular with ethnic markets.
At his Buford Highway Publix store, Urben monitors his “Holidays
and Fiestas in Mexico” calendar to anticipate seasonal demand for
certain items. It’s handy to know, for example, that if Aug.ust 26
is around the corner, many customers will be preparing chile en nogada.
“There’s one where we load up on candles,” Urben said. “Another,
they buy a lot of tuna — that’s Mexican New Year.”
According to the 2000 U.S. census, the local Hispanic population reached
nearly 348,000. The number of Asian immigrants in metro Atlanta tops 136,000.
And the evidence at the local grocery store isn’t confined to the “las
especialidades” aisle.
Walk through the Publix store on Buford Highway and you’ll find products
with an ethnic flavor dispersed throughout the store. Over at the butcher’s
case are tags in English and Spanish in front of beef sliced thin for fajitas.
Down the aisle is a chilled case with a selection of queso and chorizo.
Walk down the soaps and cleaners aisle and you’ll find large plastic
bags full of Roma laundry detergent.
The detergent inside the bag may be similar to U.S. brands, but there’s
a comfort factor that lands Roma in many shopping carts. “It’s
just like if we went to Mexico and saw Tide there,” Urben said.
Learning curve
There is some trial and error involved as mainstream grocers add an array
of unfamiliar products. Since the Buford Highway Publix store is a prototype
for the chain, it’s used to test not only what customers will buy,
but also which suppliers can keep up with demand.
“We had to investigate who could deliver,” Urben said. “Some
of the mom-and-pop bakeries couldn’t keep up with demand.”
Which would be a shame, because sometimes people want their baked sweets
fresh and the shelves of packaged Emperador-brand piruetas, Mirengue and
Cremas de Nieve just won’t do.
The grocers are quick to point out that their customer base isn’t
confined to recent immigrants. Many people from countries that don’t
speak Spanish or an Asian language are discovering the new product lines
and giving authentic ethnic cooking a try.
Meanwhile, the grocers catering primarily to ethnic food customers are
careful to maintain a mix of products that could be found on store shelves
throughout metro Atlanta.
“We [Super H] have a huge selection for our Anglo-American customers
and we can compete with,” any big-box grocer, Park said.