Clark Howard's Tips

Yahoo music service should be simpler

July 8, 2005

It's a little late in the game, but Yahoo is now offering a subscription service for music.

Customers pay $60 a year for an unlimited amount of music that can be loaded onto select music players and basically "rented" for a year at a time.

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Yahoo needs market share and they decided to try this.

So, Clark decided to try it for his wife, Lane, and it worked up until about three days ago.

He can't get the device to play and it took three days to get an answer from Yahoo. The response he got was highly technical and it didn't help fix the problem.

He's gone back and forth with Yahoo for several weeks now and nothing seems to work.

The device miraculously started working again, so maybe Clark helped them fix a bug.

But it should be easy to use the devices and to get help.

If Yahoo is trying to compete with iPod, the company needs to get more customer oriented.

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