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Public outrage growing over flight delays, lost luggage
The Atlanta Journal-Constitution
Published on: 04/10/08
Washington — On a day when American Airlines canceled more than 1,000 flights and stranded about 100,000 passengers, the powerful chairman of a congressional committee overseeing transportation warned Wednesday that pressure is mounting to "re-regulate" the airline industry.
"The leash is a very short one," said Rep. James Oberstar (D-Minn.), chairman of the House Committee on Transportation and Infrastructure. "Public patience is running out."
RICK MCKAY/AJC | ||
| James May (left), head of the Air Transport Association of America, a trade group, and Delta executive Gary Edwards testify Wednesday before the House transportation panel. | ||
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Oberstar's blunt remarks came during a hearing on aviation delays and consumer issues and as the nation's biggest airline scrubbed a third of its flights to inspect wiring on some of its jets. Federal Aviation Administration inspectors found problems with wiring work done two weeks ago, and Oberstar said the inconvenience could be traced a rush to make up for lax regulation in the past.
"What we're seeing," he said, results from deadlines being missed and airworthiness directives not being enforced.
Oberstar said he voted — with reservations — for the Airline Deregulation Act in 1978 that ended federal control of commercial aviation and left fares for airline passengers and flight schedules up to the forces of supply and demand.
Overall, fares have been lowered by deregulation, he said, but passenger dissatisfaction is growing almost hourly on issues such as flight delays and cancellations, lost luggage and passengers stuck on runways.
"There is a palpable sense of outrage in the public" on these matters, he told witnesses from the airline industry and Department of Transportation.
James May, president of the Air Transport Association of America, which represents the major airlines, said the industry is working to solve the problems but noted that weather is the cause of most lengthy flight delays.
He also warned there is an "unavoidable trade-off" between delays and cancellations. "If Congress and the public conclude that avoiding lengthy delays is the most important objective, we must all accept the fact that more flights will be canceled and more passengers, at the end of the day, will be inconvenienced," he testified.
The inspector general of the U.S. Department of Transportation testified that air travelers' dissatisfaction has been compounded by reduced capacity and increased demand, which leads to fuller flights and bigger airline profits, but causes a rippling of passenger problems if a flight is delayed or canceled.
"Between 2000 and 2007, airlines have managed the growth in seat capacity to constrain costs," Calvin Scovel testified. Last June, for instance, 86.1 percent of all airline seats were occupied.
"With more seats filled, air carriers have fewer options to accommodate passengers from canceled flights or those missing connections due to flight delays," he explained. "This situation has been further compounded by the recent grounding of numerous passenger aircraft by American, Delta, Southwest and United Airlines in the aftermath of growing maintenance concerns."
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Comments
By Michael 30 nyear pilot.
Apr 29, 2008 6:11 PM | Link to this
Supply and Demand has gotten us where we are now. It would work in a regular world where all the airlines are never going to charge less than overall cost of the operational seat mile. That means as long as nobody ever charges less than cost then supply and demand would work with competition. But that the problem. the competitive environment is allowed to do whatever it wants to get passengers. That is they charge less than the other guy in order to get a passenger. They charge less than cost. The can't survive like that even if you are selling lemonaide on the street corner. But the silly airline executive justifies this by saying to themselves in their college un-educated unrealistic business model that they will call the bharging less than cost for a ticket just an investment in that they are going to keep charging less until those other airlines fold up and are out of the picture then they will be on top and start charging profitable again. But thats just the thing. there is always going to be someone else to make a new airline startup out of ill found money and investors that have too much money and need a loss leader or pension funds that the por investor somehow beleive this new airline is going to be able to make it work. There will always always always be another airline startup so that first airline charging under cost seats is never going to have a chance to be profitable again. Its a a terrible vischous circle and it will never work in a unregulated market. The airlines need to be regulated to make at least cost or there will continue to be government subsidizing the industry through at the very least unemployment for workers and every one else those workers were buying goods for. But what do I know. I'm just a caveman pilot who's co-pilot is being subsidized by the government because his pay is so low that he and his wife and one child get food stamps, well fare and section 8 housing. So I guess the government in that way is in a round about way subsidizing the airline by the govt making up whats missing in the the pay for its copilots. I wonder if the government execs could figure out that they would save so much by re-regulating that they would be actually making a windfall for the government by not paying out hidden subsidization. But they can't see the forest for the trees. Sorry for the long post but its just makes your head shake watching from the flight deck.
By Michael 30 nyear pilot.
Apr 29, 2008 6:11 PM | Link to this
Supply and Demand has gotten us where we are now. It would work in a regular world where all the airlines are never going to charge less than overall cost of the operational seat mile. That means as long as nobody ever charges less than cost then supply and demand would work with competition. But that the problem. the competitive environment is allowed to do whatever it wants to get passengers. That is they charge less than the other guy in order to get a passenger. They charge less than cost. The can't survive like that even if you are selling lemonaide on the street corner. But the silly airline executive justifies this by saying to themselves in their college un-educated unrealistic business model that they will call the bharging less than cost for a ticket just an investment in that they are going to keep charging less until those other airlines fold up and are out of the picture then they will be on top and start charging profitable again. But thats just the thing. there is always going to be someone else to make a new airline startup out of ill found money and investors that have too much money and need a loss leader or pension funds that the por investor somehow beleive this new airline is going to be able to make it work. There will always always always be another airline startup so that first airline charging under cost seats is never going to have a chance to be profitable again. Its a a terrible vischous circle and it will never work in a unregulated market. The airlines need to be regulated to make at least cost or there will continue to be government subsidizing the industry through at the very least unemployment for workers and every one else those workers were buying goods for. But what do I know. I'm just a caveman pilot who's co-pilot is being subsidized by the government because his pay is so low that he and his wife and one child get food stamps, well fare and section 8 housing. So I guess the government in that way is in a round about way subsidizing the airline by the govt making up whats missing in the the pay for its copilots. I wonder if the government execs could figure out that they would save so much by re-regulating that they would be actually making a windfall for the government by not paying out hidden subsidization. But they can't see the forest for the trees. Sorry for the long post but its just makes your head shake watching from the flight deck.
By Michael 30 nyear pilot.
Apr 29, 2008 6:10 PM | Link to this
Supply and Demand has gotten us where we are now. It would work in a regular world where all the airlines are never going to charge less than overall cost of the operational seat mile. That means as long as nobody ever charges less than cost then supply and demand would work with competition. But that the problem. the competitive environment is allowed to do whatever it wants to get passengers. That is they charge less than the other guy in order to get a passenger. They charge less than cost. The can't survive like that even if you are selling lemonaide on the street corner. But the silly airline executive justifies this by saying to themselves in their college un-educated unrealistic business model that they will call the bharging less than cost for a ticket just an investment in that they are going to keep charging less until those other airlines fold up and are out of the picture then they will be on top and start charging profitable again. But thats just the thing. there is always going to be someone else to make a new airline startup out of ill found money and investors that have too much money and need a loss leader or pension funds that the por investor somehow beleive this new airline is going to be able to make it work. There will always always always be another airline startup so that first airline charging under cost seats is never going to have a chance to be profitable again. Its a a terrible vischous circle and it will never work in a unregulated market. The airlines need to be regulated to make at least cost or there will continue to be government subsidizing the industry through at the very least unemployment for workers and every one else those workers were buying goods for. But what do I know. I'm just a caveman pilot who's co-pilot is being subsidized by the government because his pay is so low that he and his wife and one child get food stamps, well fare and section 8 housing. So I guess the government in that way is in a round about way subsidizing the airline by the govt making up whats missing in the the pay for its copilots. I wonder if the government execs could figure out that they would save so much by re-regulating that they would be actually making a windfall for the government by not paying out hidden subsidization. But they can't see the forest for the trees. Sorry for the long post but its just makes your head shake watching from the flight deck.
By DSC
Apr 14, 2008 11:50 PM | Link to this
Great Idea! Not! Just look at how many problems the TSA is having under government control.
Airline tickets are the highest taxed item in the US. Just imagine what re-regulation would do....more money in taxes to Uncle Sam and less to the airlines, vendors, suppliers and the workers.
Oberstar is completely out of touch with the economic reality of $100+ oil. Maybe he should be held accountable for the loss of jobs overseas, weak dollar and rising living costs for us Americans.
FAA over reacted with AA due to thier failure with Southwest and one agency should not be charged with both promoting aviation and regulating safety!
By fcvnyc
Apr 11, 2008 9:52 AM | Link to this
There is a US Citizen sustainable aviation movement that has solutions; it has ten sustainable aviation demands to US Congress which can be found at www.us-caw.org and www.metronyaviation.org. They are based upon similar demands in Britain where citizens play a far more proactive role in aviation matters. cf.www.airportwatch.uk.org
Know that things will get worse when the airline industry will be forced to cap its emissions in these troubling times of the climate crisis.
By former widget
Apr 10, 2008 7:31 PM | Link to this
Sound on: Laurel Hardy begins;
'Well, Well, Well. Here's another fine fix you've gotten US into'.
And so goes the once great American Aviation industry thanks to deregulation, abolishment of the CAB, and any sense of how to run an airline.
Greed has taken over on both sides.
Speculators a chance to make a quick dollar and the consumer wants low fares. Guess who loses? The established airlines and consumer.
OK folks cry in your beer, but you asked for it,...now you've got it.
With an apology to business travellers. You will get a kiss to go along with your skymiles.
By CW
Apr 10, 2008 6:25 PM | Link to this
If the government and its supporters (i.e. taxpayers) are going to have to continue to consume resources to monitor the airline industry, I say regulate it...and aren't we already doing that?
By bru
Apr 10, 2008 2:55 PM | Link to this
I have worked for an airline for 30 years--we have given and given and given--we also work 24/7/365--we get yelled at and spit on for the slightest problem--ergo the "flying public" is not of the same caliber it used to be--I/we would love to see the level of service you expect and need--however with the "Low cost airlines" forcing down the ticket price for a few years and a quick profit for the shareholders we have got to compete to stay in business--it is a mess--to many planes in the sky--but ya want cheap ya get cheap--enjoy!!!!!!!!
By Fred
Apr 10, 2008 1:24 PM | Link to this
If we re-regulate the airline industry, fares will double. Are people ready for that? If you don't believe it, look at fares in the 1970's. They were the same as they are today. I would gladly pay double, to bring the level of service and safety back to where they once were.
By Joan
Apr 10, 2008 12:15 PM | Link to this
Airline industry management has failed in almost every area.
Here's what congress needs to do immediately:
1) make it illegal for the airline to charge the passenger before the "service"(flight!) is delivered.
2) make it illegal to hold passengers on a delayed (grounded) plane any more than 1 hour.
3) Penalized airlines that overschedule flights out of busy air traffic areas (ie NYC).
Until we see elightened policy and smart management -- we need to demand strict oversight.
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