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Tweet Time Warner Cable for online help
Time Warner Cable has launched a new online help service via social media site Twitter.
Jeff Simmermon, Time Warner Cable’s Digital Communications Director, sent this tweet to his followers on Monday afternoon:
Maybe you heard, but: We’ve got an official online care team — introducing @TWCableHelp! More here: http://bit.ly/bbZmUk. Please RT!
The link includes details on the service:
The new, four-person “Online Customer Care Team” is led by manager @Phil Blum, and uses e-mail, Twitter, and other forms of social media to get customers help anytime, anywhere, and on any device.
The team is available for live, real time care discussions from 8 a.m. to 9:30 p.m. CST Monday-Friday, and from 11 a.m. to 7:30 p.m. CST Saturday and Sunday. To contact the Online Customer Care Team, all one needs to do is tweet an issue to @twcablehelp or e-mail twcable.help@twcable.com.
Team members can be reached individually at
@TWCablePhil
@TWCableBrienH
@TWCablePaulS
@TWCableBryanP
However, all tweets sent to @twcablehelp are seen by all team members.
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