Home > Jane Too > Archives > 2006 > July > 19 > Entry
Marriott bedheads
Q: Within the last two years, I remember seeing the information printed in your column regarding the details of how to purchase mattress and box spring sets that are used at all the Marriott hotels.
Could you possibly send me the information, please? I have had back surgery, and those mattresses have been highly recommended.
Thank you so much for your help!
P. R.
A: What is it about these beds?
The mattress and box spring are made by Jamison Bedding.
The Tennessee company has been making beds for the hotel chain since the mid 1960s and the beds have been available to the public for 10 to 12 years. Robert Nichols, company spokesman, estimates Jamison has sold about 15,000 to 20,000 beds to guests. The mattress contains no springs and the box spring is framed in kiln-dried hardwood.
The bed (twin, full, queen or king size) is available only through the company, (800) 821-0837. Ask for the Marriott bed. The bed is delivered to you and set up. No wake-up call, but the bed is guaranteed for 10 years.
Q: I have accumulated a number of eye glasses. Where can I donate these?
S.M.
A: You can bring your glasses to the following locations:
— Eye Physicians of Austin, 5011 Burnet Road, 583-2020
— Lions Clubs, (512) 441-1555
— LensCrafters stores at The Arboretum, Barton Creek Square and Highland Mall
The following is a Q and A string about helping a reader get a trash collection bill problem resolved:
Q: Earlier this year, we sold our home in rural Hays County, and moved into Austin. Out in the Hays County Extra-Territorial Jurisdiction, we had our trash picked up by a company named IESI. They billed us quarterly in advance. My last quarterly payment was for the period February, March and April (paid on Jan. 19).
We moved out of the house, and into our new one, the week of March 13. Prior to moving, I called IESI and canceled service with the operator who answered.
Problem is, they are billing me for the period May, June and July. I’ve since received two “Dear Valued Customer” letters telling me I was in arrears. I followed both by calls to their customer service number, and was told twice that the person I was talking with would “look into it and call me back.” Never got a call back. I mailed an unpaid invoice back to them, with a handwritten note explaining the situation.
I e-mailed a description of the events to their Web site response page.
All to no avail. I have heard nothing back from these folks, except the “Dear Valued Customer” dunning notices.
My concern is that IESI will send me to a collections agency, which will not only hassle me needlessly, but adversely affect my credit rating. I’ve never been refered to a collection agency, have good credit (800-plus score), and don’t wish to continue dealing with this company’s incompetence.
Any suggestions?
Thanks,
D. O.
A: The public relations folks at IESI want me to send this e-mail on to them. May I?
J
A: Yes
D.O.
— from G. A. at IESI to reader D.O.:
Mr. O.,
I am writing you in response to your inquiry about your account. It is my understanding that you received a past due notice for the most recent billing for May, June and July. We did a system conversion in February, which may have lead to you getting the notice. There are notes on your account that you called in May to notify us that you should have been canceled in February.
The cancellation was processed and there is a credit of $49.38 on your account to be refunded to you. Please call me at or e-mail me back your new address so we can send you a refund check.
Sincerely,
G. A.
District Controller
IESI - Austin
A: Jane, Thank you! I even get a few bucks back!
D.O.
A: Glad to do it
J
File under ” Everyone is an editor” … .
Q: I believe free of charge means you don’t need to make a donation. Please stick to reporting and not trying to influence people.
J. H.
A: Part of the answer I printed about the braille service offered at the School for the Blind was the response to my query: “Are donations accepted?” Some departments of institutions do not accept donations.
I appreciate your detailed read of the column and thank you for your comments.
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