Still Traveling

By AirTranFan

June 22, 2006 5:24 PM | Link to this

I’ve always loved AirTran. Just as humans are not error free, neither or businesses and/or computer systems.

The system probably could have been better tested, but it wasn’t. I think highly of AirTran’s acknowledgement of their mistake and the inconvienience they caused. They didn’t HAVE to do anything.

The voluntary $100 voucher is a class act. Still loving AirTran…

By Tek

June 22, 2006 5:35 PM | Link to this

It really does not matter if air tran gives a 100 dollar voucher only 30 percent of vouchers are ever redeemed,and the vouchers are only good on air tran so lets be real the are not giving anything away!!!!

By Vincent Calamari

June 22, 2006 6:14 PM | Link to this

I think that Valujet, oops, I mean Airtran should send $100 dollars in CASH to the affected people. Nothing says “we’re sorry like cold hard cash”

By jesus

June 22, 2006 6:45 PM | Link to this

air tran is just valuejet painted backwards… they gave $100 to the loved ones of the people who lost their lives in florida 10 yrs ago and got some better media and a new paint job….and they are now the darlings of the airline world…nothing is more gullible than the american consumer.

By mike molloy

June 22, 2006 8:28 PM | Link to this

I am a regular passenger on AirTran and have yet to have any major issue with the airline. I have had delays in the past and been compensated even greater than those this week…what other airline operating today can you say would do that? None that I can think of, thats why I choose AirTran 1st.

By J Thomas

June 22, 2006 8:53 PM | Link to this

I was on Air Tran, during the height of the crisis, trying to catch an early flight from Orlanda back to Atlanta. Even with all the confusion at the tickete counter in Orlando, the employees were doing their best and working hard to get all travelers on their planes. I was able to catch the early flight back thanks to the determination of the ticket agents and gate attendants.

I will continue to fly Air Tran as it is a great bargin!

By Bill

June 23, 2006 8:31 AM | Link to this

The fact remains that they failed to properly test the system before the chageover. Crossing your fingers and flipping a switch does not equate to preparedness. I stood in line for hours and then dealt with agents who had no clue as to how to get me home. Being delayed a day and a half makes the $100 coupon laughable compensation…especially when you cannot use it to book online travel. I’ll light my fireplace with it this winter and book my flights with another carrier from now on. If their computers will crash from incompetence, so then could their the planes.

By Paul

June 23, 2006 8:51 AM | Link to this

Ahhhh Tek…how about if they paid off your mortgage or something? Would that make you feel a little better? Of course the vouchers are only good on Airtran…do you think they would be good for “any airline in the United States”…sheesh….

By Al Goldberg

June 23, 2006 9:44 AM | Link to this

Delta would have handled it differently—they would have CHARGED the passengers $100 for changing their flight!

By Tek

June 23, 2006 10:00 AM | Link to this

What I am saying PAUL is that people are making a big deal over these vouchers.Lets think about it for a moment these vouchers are only good for a year look what type a season we are in ITS SUMMER most of the pax are on vacation,most people go on vacation once a year,the majority of the the pax won’t even get a chance to redeem the voucher..

By F/A1

June 23, 2006 10:04 AM | Link to this

AirTran has ALWAYS had problems with their computers, ever since I can remember. I know - I worked for them and they SUCK!

By cherri

June 23, 2006 10:12 AM | Link to this

I think that was a wonderful act of kindness Air Tran has done. You can never please everyone. I am a Delta Employee and to the person that stated delta would have charged $100 to change the ticket is not true. The Airlines is a place of business, so when things happen each situation has to be handled accordingly.

By Still Waiting

June 23, 2006 10:59 AM | Link to this

Last year, Airtran had a “systems” problem and my husband stood in line for 6 hours. Ouch!! When it was all said and done, he received a voucher for a roundtrip ticket anywhere in the U.S and Canada (of course to be used within a year). There is never enough compensation paid to anyone for their time, but the thought should be appreciated.

By John Scanlan

June 30, 2006 3:23 PM | Link to this

ADAPT…ADJUST…THRIVE or DIVE! That’s the way it’s been throughout the history of the world. Whoever’s left standing, when the smoke clears, is King of the Pit. Just possibly, Brands X, Y, and Z never fully-embraced that concept.