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Home > Technobuddy > Archives > 2007 > March > 08 > Entry

Cellular horror stories

By Bill Husted | Thursday, March 8, 2007, 07:06 AM

The Atlanta Journal-Constitution

Nothing confuses me more than cellular telephone charges. Rate plans are so complex that it’s hard to comparison shop and deciphering the bills sometimes requires two CPAs, Madame Evelyn the Psychic and a quart of iced tea.

In my family, we’ve had several instances when we’ve had to try to navigate through customer service to get a charge explained or to get a billing mistake straightened out.

But my own experiences are mild compared to the real horror stories out there about mistakes by the cellular providers and charges that shouldn’t be on the bill at all. You can read some of these stories here.

How has it been for you? Any horror stories - or, for that matter - any stories about exceptionally good service?

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