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DEL.ICIO.USHow happy are you with your cellular provider?
The Atlanta Journal-Constitution
I can usually muddle through most tech topics, but the cellular telephone industry has always mystified me. I find it difficult to compare service and rates. That’s because there are so many rate plans and because a big determiner of satisfaction is reception. Reception is hard to gauge since it varies based on where you live.
Cnet attempts to cut through the confusion and rate the various carriers. One criteria was user ratings - Cingular came in at the bottom on that one. I use Cingular and have had no unusual problems - either with reception or support. T-Mobile topped the user rating category by the way.
I’ll link to the Cnet piece here and, if you feel like it, you can let me know how the various ratings compare with your own experience.
Permalink | Comments (3) | Post your comment | Categories: General
Comments
By Dave
February 22, 2007 08:55 AM | Link to this
I’ve had TMobile for quite a few years and was happy until recently. I only wanted to add my wife and start a Family Plan. Long story short: I ended up with a plan that was $10 more a month than the one I tried to get; eg they have a $69.99 plan but put me in the $79.99 plan and won’t change it. I called and wrote a letter; they’re playing hard ball and are holding me to a two year commitment, etc etc. In this case, their customer support is atrocious.
By CynicalGeek
February 22, 2007 09:11 AM | Link to this
I’ve been happy with Cingular since I switched to them from Sprint. I have to support users on different cel providers and now we have added mobile messaging to the mix (not only do I support voice, I support data as well.) What I tell them before they change providers or buy a new phone is that your mileage may vary. It seems that every provider has their horror stories and upset customers. It just depends on where you live and what you do with your cel phone as to what your satisfaction level will be. Not a very scientific answer but they seem to be happy with my response.
By Phil C
February 22, 2007 11:48 AM | Link to this
I have used nextel since its beginning and am very happy with my phone service ! though I have seen a slight slippage in customer service since its merger with sprint!