By MADMOMMY

May 21, 2008 8:24 AM | Link to this

So far I haven’t had any horrible service on a flight, but I do only fly Delta so that might be part of it. Also, I was raised that you treat others as you would like to be treated and it has served me well. Most of the time people who are being the rudest end up with the horrible service, you do the math.

It is a tough job and one that gets harder as the days tick by. Just try to take a deep breath and it will all workout in the end.

(I am not a flight attendant nor do I work for an airline, just a person who knows how people can get.)

By MADMOMMY

May 21, 2008 8:27 AM | Link to this

So far I haven’t had any horrible service on a flight, but I do only fly Delta so that might be part of it. Also, I was raised that you treat others as you would like to be treated and it has served me well. Most of the time people who are being the rudest end up with the horrible service, you do the math.

It is a tough job and one that gets harder as the days tick by. Just try to take a deep breath and it will all workout in the end.

(I am not a flight attendant nor do I work for an airline, just a person who knows how people can get.)

By businesstraveler

May 21, 2008 9:23 AM | Link to this

I only fly Delta as well…but tell you what announcing the flight will be landing on time and leaving passengers stranded in the plane after it has landed for over 20 minutes…is NOT a flight that has arrived on time.

By Winslo

May 21, 2008 9:26 AM | Link to this

It all started when the airlines couldn’t control who was allowed to be a “stewardess”. They replaced young, pleasant, polite, attractive ladies with your worst nightmare. How come professional football players don’t get to play for 30 years?

As a side issue - remember in the early 60’s “before” there was any terrorism (flights to Cuba, hi-jackings, Islamic terrortists)? There was ZERO airport security. You just bought a ticket and got on the plane ….. and just think how many law abiding citizens carried a handgun on board. We never knew who had what and I don’t remember the first problem with that.

Oh, for the good old days………..

By CJKatl

May 21, 2008 9:54 AM | Link to this

I fly several times a week; mostly AirTran (Elite) and Delta (Platinum Medallion). There is a world of difference in the service given to people like me and the service given to the “ordinary” flier. but even the extra service is poor.

Lost baggage? Try calling someone who knows anything at Delta. You’ll get a lot of passing the buck. And have you ever noticed that AirTran has a third of the flights that Delta does out of Atlanta, but AirTran only needs a little floor space for their lost luggage, while Delta has a room that covers at least ten-times the space? Guess that tells you who is more likely to lose your bag.

And my favorite cost-cutting move: have the phone calls go overseas. If it costs a quarter as much to have foreign operators, but they have to spend ten-times the amount of time on each call because of the language barrier, are you really saving money? Hmmm. Does Delta realize how many people fly AirTran because they know if they need to call the person on the other end will actually speak American English? Come to think of it, Delta could make a ton if they gave customers an option of speaking to an American operator for, let’s say, a $2 charge. If the average call is 6 minutes, that would be $20/hour or $160/8-hour shift. That would more than make up for the additional wages for the American operators.

By bill

May 21, 2008 4:12 PM | Link to this

dear cjkatl,
you don’t sound like you are very bright…hmmm, if airtran has fewer flights, as you state, then yes, they will lose fewer bags…get it? i prefer delta.
delta has always been great to me. i don’t fly first class either…you sound bitter….go fly away…far away..

By jill

May 21, 2008 4:14 PM | Link to this

FLY DELTA. THEY ARE ACTUALLY NICE.

By TIM

May 21, 2008 4:19 PM | Link to this

dear winslow, it all started when passengers paid a normal price for a ticket and dressed up. now, you get cheap tickets and trashy people. you are an idiot. thanks God you probably never fly. i don’t want to sit next to you.

By Winslo

May 21, 2008 9:59 PM | Link to this

Dear “Tim”:

46 States, 5 continents and 27 countries.

You probably did sit next to me. I was a Federal Air Marshal protecting your little a**.

Thanks for the kind words but you are not very nice for categorizing people as trashy. Have a nice day.

By Frank

May 22, 2008 7:05 AM | Link to this

Hey, You expect to pay peanuts for airline tickets, expect to get monkeys serving you (and fewer monkeys at that). The cost of an airline ticket is about the same as it was in the 70’s. Tell me what else has remained the same price. Milk? Bread? GAS??? No, I think not. As airlines consolidate or go out of business the cost of flying will tripple and the only folks that will still be flying will be the well healed. Maybe then you’ll get decent service but of course you get what you pay for…

By Paul

May 22, 2008 8:15 AM | Link to this

Why are you surprised at poor service and treatment? Why are you whining? Buck up it’ll get worse. You watched the airline employees get treated like crap for years by the companies they worked for like nwa, and the media like clark howard and all you said was quit whining. Airline execs have practiced for years, treating humans like cattle so say moo and get back in line. You’re just a number and can easily be erased. Oh, by the way airline execs have fleets of private jets, your not going to catch them flying the same crap they put you on, not with 30-40 mil in their wallets. Have a nice flight.