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Thursday, March 15, 2007
Stores Behaving Badly
The Atlanta Journal-Constitution
Under new leadership, Home Depot is promising to return to the type of first-rate customer service that helped the company become an industry phenomenon in the first place. Spurred in part by customer complaints, company CEO Frank Blake is pledging new stores, more knowledgeable clerks and other improvements that will make shopping at the do-it-yourself chain more pleasurable.
That’s good news for Home Depot customers and its shareholders. But what about the rest of us still dealing with rude employees at establishments who willingly take our money but treat us like dirt? Other than just leaving in a huff, how do you handle situations at businesses where the company motto is “The Customer is Always Wrong?”
