Opinion Talk

By Van

January 5, 2006 08:12 AM | Link to this

When the automated resposes are well thought out and short, they are fine. When some over eager office manager wants to put more than 4 items on the first layer, then it gets tedious.

Also, the prompt “Press 1 for English” should never be heard, a prompt “Para oír este menú en español, presione el número 1” at the end of the first layer of menus would be better.

By Brian Curtis

January 5, 2006 09:40 PM | Link to this

Well, it’s kinda their purpose. Not to be cumbersome, but to divert all that time-wasting interaction with customers into a cheap, automated system that doesn’t pull down a salary and benefits.

By Joel

January 6, 2006 05:52 AM | Link to this

I don’t think that interactive phone systems are too “cumbersome”, I think that they are annoying as hell and waste my time. Many times a phone system will not allow access to a real person no matter what, these are the phone systems that I find so annoying. I usually don’t do business with companies that have them. If the company that I am doing business with doesn’t care to provide enough people to answer the phone, I don’t care to do business with them.

By Janet McDonald

January 6, 2006 10:51 AM | Link to this

Joel has a very good point. It seems like an act of God to get to Customer Service with a human now-a-days.

Whatever happened to calling a company and a human answering?

With all of the unemployed in this country it is a disservice to have a computer answer and then run you through several different menus just so that you end up where you started from.

Customer dis-service, customer dis-satisfaction, customer Dis-Pleased!